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Frequently Asked Questions (FAQ)

The Refundo policy is valid for 48 months starting from the date of policy purchase.

You can file a claim within 15 days after the policy expires. This 15-day period is the grace period for submitting claims.

To file a claim, you must submit:
A valid purchase invoice
OTP verification of your registered mobile number
The IMEI number of the insured device

Yes, OTP verification of the registered mobile number is mandatory to confirm device ownership and process the claim securely.

Yes, the following charges apply:
- 1.25% of the original device price
- ₹100 portal fee
- 18% GST on the total charges
These charges are deducted from the final claim amount.

The refund is calculated based on the original price of the device, after deducting applicable charges and GST. If the device is damaged, the refund may be reduced depending on the condition.

If your device is damaged, the payable refund amount will be adjusted according to the extent of the damage after evaluation.

Yes, once your claim is approved, you must submit the device to Refundo. The device should remain with you until the claim approval is completed.

No, claims submitted after the 15-day grace period will not be accepted under any circumstances.
Have an Enquiry?

Refundo is a smart and reliable platform designed to make device upgrades affordable and stress-free. Our device insurance plan allows you to use your device for up to 48 months and receive a calculated refund at the end of the policy period. We follow a transparent and secure process to ensure complete trust and clarity for our users.

Claims can be submitted within 15 days after policy expiry with mandatory OTP verification. The refund amount is calculated based on the original device price after applicable charges and GST. Once the claim is approved, users are required to submit the device to Refundo. With Refundo, upgrading your device becomes simple, safe, and financially easier.

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